SHIPPING

To understand the shipment method that Greensole Footwear uses, there are certain principles that we follow to get the product that you have ordered to your doorstep.

SHIPPING LOCATIONS

Greensole Footwear Pvt Ltd shall deliver to major locations in India; however, there could be certain location where our services may not be available due to Logistic Issues. Considering the vulnerable situation of the logistics, we keep on updating the serviceable pincodes.

SHIPPING METHOD

Greensole Footwear Pvt Ltd dispatches all its parcels through reputed courier agencies, which offer fast and reliable services. With this service, the parcel is delivered to you between 7 and 14 business days from the time you place the order with us.

SHIPPING CHARGES

For delivery in India, Shipping is absolutely free.Greensole Footwear Pvt Ltd.'s online sales model is designed to give its customers the comfort of shopping online without going through any hassles and to take care of any returns that may arise due to sizing issues or unknown defects.

How to Return Order

You can return your order within 10 business days of receiving it and place a return/exchange request on our customer care number or email at care@greensole.in Only unused and undamaged articles can be returned and images need to be uploaded and shared to our customer care ID, care@greensole.in Once successfully a return request is placed by the customer, our team will accept or reject the return request, considering the time frame post-delivery after which the return request is made and also the images. Upload at least 3 images of the products. Any request made without images will be rejected instantly. Only one return/exchange request can be made, and the logistics charges for Revere pick-up and new delivery shall be borne by the brand. In case more than one return/exchange request is made, we will entertain only when the courier charges and logistic charges are borne by the customer in advance. Upon acceptance of the Return request, we will arrange for a pick up from the delivered address and we will notify you once the order is received at our warehouse. Our team will run a quality check, and if the product passes the QC, we will initiate the replacement or refund within 8–9 business days from receipt of the return order in our facility.

Refund/ Replacement

All acceptable returns are refunded/replaced once the products arrive in our warehouse after having been checked. This takes about 10–15 business days. If the return is due to sizing issue, we offer a replacement of correct size or, in the case of defects, a complete refund that is credited back to your account.

For prepaid orders:

We will refund the source account within 15 working/business days. For store credits: In the event that a store credit is required, the same can be generated the same day in the form of a coupon code

For Exchanges/Replacement:

All exchange items are subject to availability of stock at the time of receipt of orders at our warehouse. If, by the time the order reaches our warehouse, the exchanged item has run out of stock, we can only offer a refund. Footwear: 10 days from Date of Receipt by the Customer Any product item, style, or article sold under any promotional scheme, including but not limited to discount coupons / gift coupons issued under any promotional/discount scheme by the website or site, or directly by the seller, vendor, or licensee, or in association with any third party, will not be eligible for any return exchange or claim. For exchanges or claims, please contact Customer Service via email @ care@greensole.in You may expect a response by email or a call by customer care in 48 hours from the date and time of the complete submission of information required for

How to Cancel Order

You can cancel your order using any of the following methods:1. You can write to us at care@greensole.in with your order ID and registered email address to cancel the order. Any e-mail sent from a non-registered email address (an email ID different from the one used to place the order) shall not be entertained. This is in interest of the customer.Orders can only be cancelled if they have not been processed by the Greensole Footwear Pvt. Ltd. operations team, which generally takes 24-48 hours. In the event that the orders are processed, they cannot be cancelled.All orders to be processed are subject to stock availability.